Puzzles of Thirst: A man dies of thirst in his own home. How's this possible? And can UX help?
Breathe Easy
Getting Smart on the Vitamin Aisle
Personas for Everyday Use
Recently I found myself helping a friend who was stuck while trying to write the cover letter for a job application. Now I know she's not the only person to have writer's block in this situation. After stumbling around for a while I came upon a solution that will hopefully help you as well:
Write a persona for the recipient of the cover letter.