Skills

Product Management

  • Ethical leadership and mentoring

  • Strategic planning, prioritization, roadmaps

  • Product management and project management

  • Lead cross-functional, multi-national teams with joy, respect and openness, fostering the psychological safety and trust required for success at all levels.

  • Systems thinking and pragmatic problem solving

  • Data-informed decision-making

  • Stakeholder management and constant communication with support, client success, sales and marketing

  • Operational improvements

  • Project plan, scope definition and user stories

  • User acceptance testing and QA

  • Launch support, help docs, and “wow” product demos

  • Continuous iterative improvements

Discovery

  • User research and usability testing

  • SQL queries and data analytics

  • Customer feedback compilation and beta testing

  • Market research, competitor analysis, and problem ecology

  • Internal process and workflow analysis

  • Accessibility audits and heuristic evaluations

  • Personas and storyboards

  • User flows and customer journeys

UX Master Certification Badge from Nielsen Norman Group

Design

  • Design thinking

  • User experience design, user-centric design

  • Interaction design

  • Interface design, layout, color, typography and icons

  • Prototypes, wireframes, mockups

  • Accessible and inclusive design

  • Mobile and responsive design

  • Design systems, pattern libraries and style guides

  • Information architecture

  • User onboarding and help

Tools

  • ProductBoard

  • Figma, Sketch, Adobe Creative Cloud

  • GitHub and GitHub project boards

  • JIRA, Confluence, Trello, Google Suite

  • Agile and Scrum methodologies, Lean UX

  • SQL queries, Google Analytics

  • Salesforce and Salesforce Analytics

  • CSS (including flexbox and grid), Sass, HTML, SVG