Hello there!
As an ethically driven product leader, my ultimate goal is to provide exceptional experiences that boost customer loyalty and maximize long-term growth.
This requires a deeply collaborative, inter-disciplinary approach to problem solving that encompasses not only the entire customer journey and market space, but also the company’s internal workflows and teams. When these work well, it shines through in the product and all customer touch-points.
Lead with Grace.
Build Excellent Products Together.
Make Lives Better.
Case Studies
Stay tuned! Product Management case studies will be added shortly. In the meantime, check out these UX & UI case studies:
Revamping the Help Center
The only way to save the product's help center was to start over, practically from scratch. The increased ease of access, timeliness and clarity of information resulted in a 30% drop in the number of support tickets submitted per client.
Rethinking the Navigation
To reduce confusion and increase engagement we reorganized and redesigned the product's navigation.
Creating the Form Builder
We added form building and management functionality to the product to stay competitive, reduce support costs and increase revenue.